Insurance Claim Assistance
We Understand Emergencies
Our Skilled Technicians Will Be On-site
In 1 Hour Or Less!
Don’t let paperwork slow your payout—here’s the step-by-step Guide
Filing an insurance claim for property damage is stressful enough without having to chase forms, assessors, or emails. Whether it’s water damage from a burst pipe, a storm-damaged roof, fire soot in the walls, or black mould creeping under floors—what you need is fast, clear, no-BS guidance.
Here’s how we help. It’s not complicated. Just practical support to get your claim approved and your property restored.
Step 1:
Call us first — we handle the make-safe and damage report
The moment you spot damage, give us a ring. We send out a licensed tech, fast. Our first job is to stop things getting worse. That means:
- Extracting floodwater
- Isolating mould or contamination zones
- Setting up structural drying equipment
Then we document the damage. Photos, moisture readings, soot tests—whatever’s needed to prove your loss. We create a make-safe report and a detailed property damage log to back up your claim.
This works for any restoration scenario:
- Burst pipe or flexi-hose leaks
- Flooding from storms or blocked drains
- Fire and smoke contamination
- Mould from poor ventilation or water ingress
- Impact damage (tree through the roof, car into a garage)
We email all documentation to you promptly—so you can forward it to your insurer without delay.
Step 2:
Lodge your insurance claim (we’ll even help with what to say)
Now it’s time to get your claim number. Here’s a sample script to use when you call your insurer:
“Hi, I’m calling to lodge a property damage claim. I’ve had [flood/fire/storm] damage to my [home/office], and I’ve had a restoration company attend to make it safe. I’d like to get a claim number so I can forward reports and scope of works.”
Once they give you the claim number, write it down (and keep it safe). You’ll need it for all future communication.
You’ll also be asked for:
- Policyholder name
- Date/time of the incident
- Address of the property
- Contact number and email
We can step you through this if you’d rather not do it alone.
Step 3:
Share the reports with your assessor
Your insurer will assign an assessor to review your claim. When that happens, you’ll be able to forward all documents we’ve provided—including the make-safe report, photos, drying logs or contamination readings.
We don’t meet assessors directly, but everything we prepare is designed to make their job easier and help your claim move faster. If they request additional information, we’re happy to supply it through you.
Step 4:
Approval, repairs, and final handover
Once your claim is approved, we’ll coordinate the restoration work based on what’s needed.
We don’t offer fixed quotes upfront—because the cost depends on the number of machines required, how long the drying process takes, and the level of damage. We’ll explain the likely scope and keep you updated along the way.
You’ll get:
- A start date and rough timeline
- Updates along the way
- Final report once repairs are complete
We also keep a record of any delays (like weather or equipment availability) so you’re not left in the dark.
Practical advice, not paperwork packs
You don’t need more forms—you need clear advice. We’ll guide you on how to document your damage, list affected items, communicate with your insurer, and understand your scope. We’re not here to drown you in templates—we’re here to make sense of the chaos and point you in the right direction.
You’ll still deal with the insurer directly, but with us in your corner, you won’t be second-guessing every email or wondering if your claim’s getting ignored. We’ll help you get it moving.
Why we help with claims (and why we’re good at it)
We’ve been doing property damage restoration for over 10 years, and we know how much claims can stall when the paperwork isn’t right.
- We’ve got contractor IDs and clearance records on file with most major insurers
- We’re licensed and IICRC certified
- We offer transparent pricing, based on time and equipment used—no junk line items
We’re not here to “game” the system—we’re here to help it run smoothly. If the job is legitimate, we’ll help you get it over the line fast.
And here’s the thing—according to the Insurance Council of Australia, the average property damage claim takes over 28 days to process and pay out. We help you avoid the extra weeks of back-and-forth that come with unclear documentation or missed details. That means repairs start sooner, and you’re back to normal faster.
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Frequently Asked Questions
That depends on your policy. Insurers often apply an excess to claims, but it’s usually settled between you and the insurer directly. We don’t charge or collect your excess—we just provide the service and the reports.
Insurer policies vary, and not all have the same emergency allowances. We recommend checking your product disclosure statement or asking your insurer directly. We’re happy to help you stay within any known caps.
Many landlord policies do include loss-of-rent coverage. If that applies to you, we’ll help document the time the property was uninhabitable for your claim.
Yes. You’re allowed to use your preferred contractor for water extraction, mould treatment, and drying. As long as they’re qualified and provide the correct documentation—like we do—your insurer should accept it.
Need claim help?
Call 1300 155 151 or email info@flooddamagerestorations.com.au. We’ll get it sorted.
